Delivery and Shipping Policy

Last updated: 9 August 2026

Valvin is a trading name of Plumbland Trade Supplies Ltd

Company number: 16666896

Plumbland Trade Supplies Ltd is VAT registered.

Registered office: 2 Merus Court, Meridian Business Park, Leicester, LE19 1RJ

Trading address: Unit A3, Bridge Park Road, Thurmaston, Leicester, LE4 8BL

Standard checkout delivery is for Mainland UK only. We do not promise standard checkout delivery to Northern Ireland, the Channel Islands, international destinations, Scottish islands or other non-mainland destinations. If you are outside Mainland UK, please contact us before ordering so we can confirm whether a separate arrangement is possible.

Qualifying Mainland UK orders over £250 ex VAT, calculated after discounts, qualify for free standard delivery. Pallet, freight, oversize and exceptional delivery requirements may be excluded or subject to additional carriage. Where additional carriage applies, it will be communicated before the order is finalised or accepted where applicable. Exact carriage costs, where applicable, are confirmed through the checkout or order process.

Same-day dispatch before 3PM may be available Monday to Friday for qualifying items capable of same-day despatch, subject to the order and payment requirements being satisfied and actual availability. Weekends and public holidays are excluded. Same-day dispatch means dispatch from Valvin; it is not a guarantee of same-day delivery.

Delivery dates and lead times are estimates and are not guaranteed. Expedited or next-day delivery options may be available for qualifying orders, but next-day delivery is not guaranteed. Availability, product characteristics, payment, supplier arrangements, carrier requirements and the delivery address may affect the timing.

Please check goods as soon as reasonably possible after delivery. Please report visible damage, shortages or incorrect goods to returns@valvin.co.uk within 48 hours of delivery so that we can investigate promptly. This does not affect consumer statutory rights. Please include your order or invoice number and photographs or other practical details where available.

For delivery questions before ordering, contact sales@valvin.co.uk. For an existing order, damage, shortage or incorrect-goods issue, contact returns@valvin.co.uk. Our Terms and Conditions (/pages/terms-and-conditions) and Returns Policy (/pages/returns-policy) also apply.