Privacy Policy | Valvin | Industrial Valve Specialists

Last updated: April 30th, 2026

Valvin is a trading name of Plumbland Trade Supplies Ltd

Company number: 16666896

Registered office: 2 Merus Court, Meridian Business Park, Leicester, LE19 1RJ

Trading address: Unit A3, Bridge Park Road, Thurmaston, Leicester, LE4 8BL

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

sales@valvin.co.uk

1. Who we are

For the purposes of UK data protection law, the data controller is Plumbland Trade Supplies Ltd, trading as Valvin.

2. What this Policy covers

This Policy applies when you:

visit the Valvin website
place an order
create an account
contact us by email, form or phone
request a quote or project support
submit a returns, damages or warranty enquiry
sign up to receive marketing communications

3. The personal data we collect

Depending on how you interact with us, we may collect and process the following personal data:

Information you provide directly

name
company name
billing address
delivery address
email address
phone number
account login details
order details
payment-related details
enquiry details
quote request details
correspondence with us
returns, damages and warranty information

Information collected automatically

When you use our website, we may automatically collect:

IP address
browser type and version
device type
operating system
pages viewed
time spent on pages
referral source
location data derived from IP address
cookie and tracking data

Information from third parties

We may receive personal data from:

Shopify and connected e-commerce services
payment providers
courier, delivery and logistics providers
analytics and advertising platforms
public sources where relevant to account or business enquiries

4. How we use your personal data

We use personal data to:

process and fulfil orders
manage customer accounts
communicate about orders, enquiries and quotes
provide customer support
handle returns, damages and warranty issues
send service-related updates
send marketing communications where permitted
improve the website and customer experience
monitor website usage and performance
prevent fraud and misuse
comply with legal and regulatory obligations

5. Lawful bases for processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Contract — where processing is necessary to fulfil an order, provide services, or manage your account
Legitimate interests — where processing is necessary for running and improving our business, preventing fraud, responding to enquiries, and managing customer relationships
Consent — where required for marketing or non-essential cookies and tracking
Legal obligation — where we must process data to comply with tax, accounting, consumer, or other legal requirements

The ICO explains that organisations must identify and document a lawful basis before processing personal data.

6. Marketing

We may use your personal data to send you marketing communications about our products and services where permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link or contacting us at sales@valvin.co.uk.

Where consent is required, we will rely on your consent before sending marketing communications.

7. Cookies and tracking technologies

We use cookies and similar technologies for:

essential website functionality
account and checkout features
security and fraud prevention
optional analytics where enabled
optional marketing or advertising technologies where enabled

Optional technologies depend on the Shopify settings, apps, services and integrations enabled for the store at the relevant time. We do not treat any particular analytics or advertising vendor as active merely because it is named in an earlier draft of this policy.

Shopify or connected services that provide optional analytics
marketing or advertising technologies enabled by Valvin or an authorised service provider
other similar optional technologies only where they are actually enabled

Some cookies and similar technologies are strictly necessary for the website, basket, checkout or security to operate. Optional analytics, marketing and advertising technologies should only be used where the required consent has been obtained. Where Customer Privacy controls are enabled, you can use them to manage or revisit your preferences.

For more information, please see our Cookie Policy (/pages/cookie-policy).

8. Who we share your personal data with

We may share your personal data with trusted third parties where necessary, including:

Shopify and connected e-commerce services
payment providers such as Shopify Payments
courier and delivery providers
supplier and distribution partners where necessary to fulfil orders
IT, hosting and website support providers
analytics and advertising platforms
professional advisers, insurers and legal representatives where necessary
regulators, law enforcement or public authorities where required by law

We only share personal data where there is a valid business or legal reason to do so.

9. International transfers

Some of our service providers may process or store personal data outside the UK.

Where personal data is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place where required by law.

The ICO explains that organisations must identify whether international transfers take place and ensure appropriate protection measures are used.

10. Data retention

We retain personal data for as long as reasonably necessary for the purposes set out in this Policy, including:

to fulfil orders and provide support
to maintain business and accounting records
to deal with returns, warranty and dispute issues
to comply with legal, tax and regulatory obligations
to maintain customer account records
to manage ongoing customer and quote relationships

When personal data is no longer required, we will delete it, anonymise it, or securely archive it where lawful retention is required.

11. Data security

We use reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse or alteration.

However, no system or transmission over the internet can be guaranteed to be completely secure.

12. Children

This website is not intended for children, and we do not knowingly collect personal data from anyone under the age of 18.

13. Your rights

Depending on the circumstances, you may have the right to:

access the personal data we hold about you
ask us to correct inaccurate or incomplete data
ask us to delete your data
ask us to restrict processing
object to certain processing
withdraw consent where we rely on consent
ask for your data to be transferred to another provider where applicable

The ICO explains these as core UK GDPR individual rights.

To exercise any of these rights, please contact us at:

sales@valvin.co.uk

14. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK. The ICO is the UK regulator for data protection matters.

15. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect from the stated “Last updated” date.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Valvin

A trading name of Plumbland Trade Supplies Ltd

Company number: 16666896

Registered office: 2 Merus Court, Meridian Business Park, Leicester, LE19 1RJ

Email: sales@valvin.co.uk